About Tayf Aziz Center

Tayf Aziz Center is a leading child rehabilitation center in Riyadh, Saudi Arabia, providing specialized therapy to improve children’s cognitive, emotional, and physical well-being. Facing operational challenges in customer support, data handling, and patient management, Tayf Aziz partnered with Airwork to develop a custom software solution to enhance efficiency and patient care.

The challenge 🧩

As Tayf Aziz grew, so did the complexity of its operations:

• Inefficient customer support – Manual handling of inquiries and scheduling led to delays and errors.
• Lack of data insights – Decisions were made based on fragmented data, limiting strategic improvements.
• Complex patient management – Intake and follow-ups were inconsistent, affecting care quality.

The center needed a scalable, cost-effective solution that could adapt to real-time feedback.

The solution 💡

Airwork proposed a phased development plan, allowing Tayf Aziz to validate the solution incrementally and reduce risk.

Phase 1: AI customer support agent prototype (completed)

In the first phase, Airwork developed an AI-driven customer support agent to automate inquiries and appointment scheduling. After stakeholder workshops, a Figma prototype was created to align on functionality before moving to development.

The agent improved response times and streamlined scheduling from day one. Feedback from early user testing helped refine the product roadmap.

The impact 📈

Though only the AI customer support agent prototype has been completed, Tayf Aziz has already seen:

• Improved operational efficiency and customer engagement.
• Better alignment on product vision and functionality.
• Reduced risk and greater flexibility in future development phases.

Why Airwork?